At Apex Container Group, your satisfaction is our priority. If something isn't right with your order, we'll make it right — with a straightforward refund process, clear timelines, and no hidden conditions.
Request a return or exchange within 30 days of delivery if your container doesn't match the description.
Approved refunds are processed within 10–15 business days to your original payment method.
We arrange and pay for return pickup on approved returns — no cost to you for legitimate claims.
Custom modifications carry a 12-month workmanship warranty. New containers have a 5-year structural warranty.
Apex Container Group offers a 30-day satisfaction guarantee on all standard (non-custom) shipping containers purchased through our website or by phone. This guarantee covers the following:
If your container doesn't match what we described, we will arrange a return or exchange at no cost to you — including free return pickup from your site. You shouldn't pay for our mistake.
To be eligible for a refund or exchange under our 30-day guarantee, the following conditions must be met:
The following items are not eligible for return or refund under our standard policy:
Custom-modified containers are excluded from our standard return policy because they are built to your unique specifications and cannot be resold as standard inventory. However, all custom work is backed by our 12-month workmanship warranty — if anything we built is defective, we will repair or replace it at no cost.
If your return is approved, here is how the refund process works:
Contact us within 30 days of delivery at +1 501-550-2221 or info@apexcontainergroup.com with your order number and photos.
Our team reviews your claim within 2–3 business days. We may request additional photos or information to assess the issue.
Upon approval, we schedule a free return pickup from your site. Our logistics team coordinates the truck and timing.
The returned container is inspected at our depot to verify the reported issue and confirm eligibility for refund.
Refund is processed within 10–15 business days after inspection. Funds are returned to your original payment method.
Refunds are issued to the original payment method used at the time of purchase. Processing times vary by payment method:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Refund to original card | 5–10 business days after approval |
| PayPal | Refund to PayPal account | 3–5 business days after approval |
| Bank Wire / ACH | Wire transfer to original account | 10–15 business days after approval |
| Cash on Delivery | Check mailed or wire transfer | 10–15 business days after approval |
| Financing / Loan | Refund to lending partner | 15–20 business days after approval |
Approved refunds include the full container purchase price. Delivery fees are also refunded if the return is due to a condition mismatch, incorrect container, or undisclosed defect on our part. If the return is for any other reason, delivery fees are non-refundable.
If you prefer an exchange rather than a refund, we will work with you to find a suitable replacement from our current inventory:
If you need to cancel your order before delivery, the following terms apply:
| Cancellation Window | Fee | Refund |
|---|---|---|
| Within 24 hours of order | No fee | 100% refund |
| 24 hours – before dispatch | 10% restocking fee | 90% refund |
| After dispatch (in transit) | Cannot cancel — return policy applies | Follow return process |
Custom-modified containers that are already in production cannot be cancelled. If fabrication has begun, the 50% deposit is non-refundable as it covers materials and labor already committed. If fabrication has not started, the deposit is refundable minus a 10% administrative fee.
If your container arrives with damage that occurred during transport, the following process applies:
All containers shipped by Apex Container Group are fully insured during transit. You will never be held responsible for damage that occurs while the container is on our truck. If it arrives damaged, we fix it, replace it, or refund you — period.
In addition to our 30-day satisfaction guarantee, Apex Container Group provides the following warranties:
| Product Type | Warranty | Coverage |
|---|---|---|
| New (One-Trip) Containers | 5-Year Structural Warranty | Defects in materials and structural workmanship. Does not cover cosmetic wear, surface rust, or damage from misuse. |
| Used Containers (WWT/CW) | 30-Day Satisfaction Guarantee | Container must match listed condition grade. No additional warranty beyond the 30-day guarantee. |
| Custom Modifications | 12-Month Workmanship Warranty | All fabrication work — doors, windows, electrical, plumbing, insulation, HVAC, finishes. Does not cover normal wear and tear. |
| Refrigerated Units | 90-Day Mechanical Warranty | Refrigeration unit mechanical operation. Does not cover compressor replacement on units over 10 years old. |
To file a warranty claim, contact us at info@apexcontainergroup.com or call +1 501-550-2221 with your order number, a description of the issue, and photos. We will assess the claim and arrange repair or replacement as covered under the applicable warranty.
Here's how our refund policy applies to the most common situations we encounter:
You ordered a "Wind & Water Tight" container but it has leaks or holes that weren't disclosed. This is a condition mismatch — you're covered. Full refund or free replacement.
You ordered a 40ft container but received a 20ft. This is an incorrect delivery — we'll pick it up and deliver the correct container at no cost, or issue a full refund.
The container was dented or damaged by the delivery truck during transport or placement. This is transit damage — fully covered by our transit insurance. Repair, replace, or refund.
The container matches the description but you no longer need it. This is not covered by our satisfaction guarantee. You may cancel within 24 hours for a full refund, or within the 10% restocking fee window.
You want to return a custom-built container office. Custom containers are built to your specifications and are non-returnable. However, any fabrication defects are covered by our 12-month warranty.
The listing said the container includes a lock box but it arrived without one. This is a missing feature — we'll ship a lock box to you at no cost, or credit your account.
To initiate a return, exchange, or refund, contact our support team using any of the following methods:
Please have the following information ready when contacting us:
Our 30-day guarantee covers condition mismatches and undisclosed defects — not change-of-mind returns. However, if you cancel within 24 hours of ordering, you'll receive a full refund. After 24 hours and before dispatch, a 10% restocking fee applies.
If the return is approved due to a condition mismatch, undisclosed defect, or incorrect container, we pay for return pickup — no cost to you. If the return is for other reasons (change of mind, buyer's remorse), return shipping costs are the buyer's responsibility.
Once your return is approved and the container is inspected at our depot, refunds are processed within 10–15 business days. Credit card refunds typically appear within 5–10 business days; bank wire refunds may take up to 15 business days.
No. Custom containers are built to your specifications and are non-returnable. However, all fabrication work is covered by our 12-month workmanship warranty. If anything we built is defective, we'll repair or replace it at no cost.
All containers are insured during transit. Report transit damage within 48 hours with photos. We will repair, replace, or fully refund the container at no cost to you.
Delivery fees are refunded if the return is due to our error (condition mismatch, wrong container, undisclosed defect, transit damage). For cancellations or change-of-mind situations, delivery fees are non-refundable.
After 30 days, our satisfaction guarantee expires. However, new containers are covered by a 5-year structural warranty, custom modifications by a 12-month workmanship warranty, and reefer units by a 90-day mechanical warranty. Contact us if you believe your issue falls under warranty coverage.
Once fabrication has begun on a custom container, the order cannot be cancelled and the 50% deposit is non-refundable as it covers materials and labor already committed. If fabrication has not yet started, the deposit is refundable minus a 10% administrative fee.
If you are not satisfied with the outcome of your refund request, you may escalate your case:
We are committed to resolving every issue fairly and promptly. In over 12,400 containers sold, the vast majority of concerns are resolved at Step 1 within 2–3 business days.
Have questions about our refund policy or need to start a return? Our team is ready to help.
Address: 1522 Sarratoy St, Pfeifer, KS 67660, USA
Phone: +1 501-550-2221
Email: info@apexcontainergroup.com
Hours: Monday–Friday, 8:00 AM – 6:00 PM CST
When contacting us about a refund, please include your order number, delivery date, a description of the issue, and clear photos. We aim to respond to all refund inquiries within 1 business day.
