Return Policy

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• 30-Day Window: The return request must be submitted within 30 calendar days of the delivery date. Returns requested after 30 days are not eligible.
• Unmodified: The container must not have been modified, altered, cut, welded, repainted, or structurally changed by the buyer after delivery.
• Undamaged by Buyer: The container must not have been damaged by the buyer, their agents, tenants, or any third party after delivery.
• Original Location: The container must be at the original delivery site and accessible for pickup by our logistics team.
• Documentation: You must provide clear photographs of the issue and a written description of why the container doesn't meet expectations.

2. What Qualifies for a Return

The following situations qualify for a return under our 30-day policy:

Situation	Example	Eligible?
Condition Mismatch	Listed as "Wind & Water Tight" but has leaks or holes	✅ Yes — Full Return
Wrong Container	Ordered 40ft but received 20ft	✅ Yes — Full Return
Undisclosed Defects	Major structural damage not mentioned in the listing	✅ Yes — Full Return
Missing Features	Listing said lock box included but it's missing	✅ Yes — Replacement or Credit
Doors Don't Work	Doors are seized, bent, or won't open/close properly	✅ Yes — Repair, Replace, or Return
Wrong Condition Grade	Listed as "One-Trip" but clearly a used container	✅ Yes — Full Return
Cosmetic Wear (Used)	Surface rust and dents on a used WWT container	❌ No — Normal for graded condition
Changed Your Mind	Container matches description but you no longer need it	❌ No — See Cancellation policy

3. Non-Returnable Items

The following items are not eligible for return:

• Custom-Modified Containers: Containers built to your specifications (offices, kiosks, homes, pools, etc.) are non-returnable. Custom work is covered by our 12-month workmanship warranty instead.
• "As-Is" Containers: Containers explicitly sold in "As-Is" condition with all defects documented and accepted by the buyer at purchase.
• Buyer-Damaged Containers: Containers damaged by the buyer after delivery, including forklift damage, fire, flooding, vandalism, or improper use.
• Self-Pickup (Post-Inspection): Containers inspected and accepted at our depot during self-pickup. Acceptance at the depot constitutes final acceptance.
• Beyond 30 Days: Any return request submitted more than 30 calendar days after the delivery date.
• Accessories & Parts: Lock boxes, shelving, ramps, divider walls, ventilation kits, and other accessories once installed or used.
• Containers Moved by Buyer: If the buyer has moved the container from the original delivery location using their own equipment, return eligibility may be affected.

4. How to Initiate a Return

To start a return, contact our team using any of these methods:

• Phone: Call +1 501-550-2221 (Monday–Friday, 8AM–6PM CST) and ask for the Returns Team.
• Email: Send your return request to info@apexcontainergroup.com with the subject line "Return Request — [Your Order Number]".
• Contact Form: Visit apexcontainergroup.com/contact-us and select "Existing Order" as the inquiry type.

4.1 Information to Include

• Order Number: Found in your order confirmation email.
• Delivery Date: The date the container was delivered to your site.
• Description of Issue: Clear explanation of what's wrong — condition mismatch, defect, wrong item, missing feature, etc.
• Photographs: Clear, well-lit photos showing the issue from multiple angles. Include exterior and interior shots.
• Preferred Resolution: Let us know if you prefer a full refund, exchange, or on-site repair.

5. Return Process

Once you've contacted us, here's what happens:

6. Refund Details

6.1 Refund Amount

• Our Error (condition mismatch, wrong container, undisclosed defect): Full refund of the container price plus delivery fees. We also cover the return pickup cost.
• Buyer Preference (change of mind — if within cancellation window): Container price refunded minus a 10% restocking fee. Delivery fees are non-refundable. Buyer pays return shipping.

6.2 Refund Timeline by Payment Method

Payment Method	Refund To	Processing Time
Credit / Debit Card	Original card	5–10 business days
PayPal	PayPal account	3–5 business days
Bank Wire / ACH	Original bank account	10–15 business days
Cash on Delivery	Check or wire transfer	10–15 business days
Financing / Loan	Lending partner	15–20 business days

7. Exchanges

If you'd prefer a different container instead of a refund, we're happy to arrange an exchange:

Scenario	What Happens	Additional Cost
Same Value	We swap the container. Free return pickup + free delivery of replacement.	$0
Higher Value	You pay only the price difference. Free delivery of replacement.	Price difference only
Lower Value	We refund the difference to your original payment method.	Refund issued
Not Available	If no suitable replacement is in stock, we issue a full refund instead.	Full refund

8. Cancellations

If you need to cancel your order before delivery, the following terms apply:

Cancellation Window	Standard Containers	Custom Containers
Within 24 hours of order	Full refund — no fee	Full deposit refund — no fee
Before dispatch / fabrication	90% refund (10% restocking fee)	Deposit refund minus 10% admin fee
After dispatch	Cannot cancel — return policy applies	N/A
After fabrication starts	N/A	Cannot cancel — deposit non-refundable

9. Damaged in Transit

If your container arrives with damage that occurred during transport:

• Report Within 48 Hours: Call +1 501-550-2221 or email info@apexcontainergroup.com within 48 hours of delivery.
• Document Everything: Take clear photographs of all damage — exterior and interior — before moving or using the container.
• Note with Driver: If possible, note visible damage with the delivery driver before they depart and ask them to sign an acknowledgment.
• Our Response: All containers are fully insured during transit. We will file a freight claim and arrange on-site repair, full replacement, or full refund at no cost to you.
• Timeline: Transit damage claims are typically resolved within 10–20 business days.

10. Warranty vs. Return

It's important to understand the difference between our return policy and our product warranties:

Coverage	Return Policy	Warranty
Timeframe	30 days from delivery	90 days – 5 years (varies by product)
Covers	Condition mismatch, wrong item, undisclosed defects	Manufacturing defects, fabrication defects, mechanical failure
Resolution	Full refund, exchange, or repair	Repair or replacement of defective component
Cost to Buyer	$0 (if our error)	$0 (if covered under warranty)

Warranty Coverage Summary

Product	Warranty	Duration
New (One-Trip) Containers	Structural Warranty	5 years
Used Containers (WWT/CW)	Satisfaction Guarantee	30 days
Custom Modifications	Workmanship Warranty	12 months
Refrigerated Units	Mechanical Warranty	90 days
As-Is Containers	None	N/A

If your issue falls outside the 30-day return window but within your warranty period, contact us at info@apexcontainergroup.com to file a warranty claim.

11. Disputes & Escalation

If you're not satisfied with the outcome of your return request:

• Step 1 — Support Team: All return requests are handled by our support team at info@apexcontainergroup.com. Most issues are resolved here within 2–3 business days.
• Step 2 — Management Review: Request a management review if you're not satisfied with the initial response. A senior team member will review your case within 5 business days.
• Step 3 — Payment Provider: You may file a dispute through your payment provider (credit card chargeback, PayPal dispute) if the issue remains unresolved.
• Step 4 — Arbitration: As outlined in our Terms & Conditions, unresolved disputes may be submitted to binding arbitration in Ellis County, Kansas under the rules of the American Arbitration Association.

We are committed to resolving every issue fairly. In over 12,400 containers sold, the vast majority of return requests are resolved at Step 1.

12. Contact Us

Have questions about returns or need to start the process? Our team is ready to help.